SHIPPING RATES
Canada |
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| Orders over $150 | Standard (3-7 days) | Free |
| Orders under $150 | Standard (3-7 days) | $8 |
| Orders under $150 | Express (1-3 days) | $15 |
USA |
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| All orders | Standard (5-10 days) | $30 + applicable duties |
International |
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| If you live outside of Canada or the USA and would like to place an order, please email us including your address and a link to the item(s) you would like to purchase. | ||
Most of our lines are made-to-order and will take 7-10 business days to create before shipping. By purchasing made-to-order pieces, you are helping reduce wasteful overproduction. (Please note: orders placed on Friday after 1 pm will not be processed until the following Monday)
Production time refers to the time it takes your order to go through the production process; this estimate is separate from shipping time. Shipping times are calculated during checkout and should be added to the production time for the most accurate estimate of arrival.
RETURN POLICY
*Please note that e-ssential lines, all sale items and specially customized products are final sale.
For returns and exchanges requested within 7 days of delivery. Simply email [email protected] to request a Return Merchandise Authorization (RMA) code and return instructions. For added safety, please use a well-established courier and insure all packages with a tracking number.
Please note that unidentified returns/exchanges may be returned to the sender. We request that all goods are returned within 7 days of the date of your request for an RMA.
To return a purchase, your item(s) must meet the following criteria:
- Be returned within 7 days of your delivery date
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
E3 Koncept reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
REFUNDS
Once your item(s) have been returned you must allow 7 working days for your original payment method to be reimbursed. Once your refund has been processed, you will receive confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account.
We collect your personal information to provide you with helpful, relevant information and the best shopping experience on our sites and emails. Please note that original shipping fees are not refundable.
ORDER CANCELLATION / MODIFICATION
If you decide to cancel or modify your pre-order please write to us at [email protected] as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.
