The benefit of purchasing Pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.
We want you to feel confident that you will receive your pre-order items within 12 weeks. Each pre-order item has an estimated shipping date but we cannot guarantee these dates and they are subject to change from the manufacturer without notice. Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.
E3 Koncept is not held liable for any unforeseen delays that may occur if you wish to pre-order an item. Thank you for understanding.
We will update you after pre-order when your items are available for shipping.
You will proceed through the check-out as usual & make full payment when making a pre-order. Your order will only be shipped upon arrival of the ordered pre-order item/s, usually as per the date suggested on the product page at time of order placement.
Orders are filled first come first served. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order/refund you.
If you decide that you want to cancel your pre-order, please contact us at: firstname.lastname@example.org.
To return a purchase, your item(s) must meet the following criteria:
- Be returned within 14 days of your delivery date
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
E3 Koncept reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.